Terms & Conditions

Venice Events Terms & Conditions

Terms & Conditions

Coronavirus (COVID-19)

Given the recent outbreak of the coronavirus (COVID-19), we realize that across the world we are experiencing unprecedented times at the moment and although that probably feels like an overused sentence, right now it doesn’t make it any less true.

In order to help travel agencies and tour operators in one of the most serious crises, the Italian government gives them ample flexibility on how to deal with cancelations and refund requests with Law Decree No. 9/2020 on March 2nd, 2020.

Venice Events is offering a credit voucher for 110% of the value spent that can be used (even by a third party) until 31 December 2021.

We will always encourage you to keep traveling and keep exploring the world. We understand the uncertainty that coronavirus (COVID-19) brings for your travel plans and we want to be as flexible as we can in order to help you out.

Venice Events is a fully licensed travel agency No. 44866 and is duly insured for civil liability with Filo Diretto Assicurazioni Spa No. 1505001197/L. We are also a member of ASTA (American Society of Travel Agents) The programme has been forwarded to the Province of Venice.

Venice Events reserves the right to change the price or schedule of their tours at any time, however we always endeavour to provide the services listed, and only under very unusual circumstances would there be any changes.

We cannot be held responsible for bad weather or seasonal closures, traffic delays and transport strikes. It is recommended for all tours, comfortable shoes, suitable attire in particular for entrance to churches ie shoulders and legs covered and please arrive 10 minutes before scheduled departure time.

It is your responsibility to be at the meeting point punctually.

PLEASE NOTE: We can not delay departure times of any of our tours/transfers due to late arrivals and we reserve the right to cancel your reservation if you do not arrive at the meeting point on time. Refunds cannot be provided for non-arrivals.

If you are unsure of meeting points, please do not hesitate to contact us for guidance. No Rucksacks or large bags allowed in Saint Mark's basilica. On very few occasions Saint Mark's Basilica may be closed due to public holidays or high water. To reserve private tours, including walks and boat tours, we require a credit card guarantee at the time of booking. (Visa or Mastercard). Credit card information can be either given by:

* telephone:
0039 041 5239979
* Mobile:
0039 349 3057767
* email:
[email protected]
* fax:
0039 041 2777435

PayPal Fees for all refunds

If your payment has been made through PayPal fees will be charged and if requesting a refund these the 5% will be deducted from the final balance to be refunded by Venice Events.

Name changes

Any changes to bookings, including name changes there will be a fixed fee to pay of 30€ per booking.

*Please read carefully through all booking conditions.

Disputes Governed by Italian Courts
Tours and contracts with Venice Events are governed by Italian law and in case of dispute jurisdiction is conferred on Italian courts.

Walks and Boat tours
We limit the size of our groups, and therefore we need advance reservations for all tours, this can mean the same day for the above tours, of course subject to availability.

Audio headsets: must be returned to the guide immediately after the tour. We will ask you to sign for these at the start and the end of the tour. Unreturned audio headsets will result in a 100,00 EURO charge to your credit card.

Reservations can by made by:

Booking via email:
[email protected]
Telephone: 0039 041 5239979
Mobile: 0039 349 3054767
FAX: 0039 041 2777435
Office hours are:
Summer: 8:00 am– 8:00 pm - Daily
Winter: 9.00 am - 5:00 pm - From Monday to Friday

Booking via your hotel concierge in Venice where payment can be taken and tickets issued.

We suggest also that you print off a page with our contact number and address, and tour details, to bring with you as not all hotels have our brochures.

Bookings via email - we would require the following information - names of passengers and number of people, name and telephone number of your hotel and arrival date, which tour you wish to book and for which date.

Bookings via website - pre-payments with credit card

Have you ever thought about taking your school group to Venice??
Premier British-Italian Events and Destination Management Company in Venice.